We’ve put together this FAQ section to answer the common questions regarding our products. If you still can’t find the answer you need then please give us a call on 020 3744 0704 or email us as email@example.com.
No one likes being hit with extra delivery charges when they go to pay, so all of our prices include delivery within 5 working days to anywhere on the UK mainland.
The amount included for each particular set depends on the number of doors included in the product:
1 door: £54
2 doors: £60
3 doors: £66
4 doors: £72
5 doors: £78
6 doors: £84
Please note that these amounts all include VAT.
If you choose to return an item, these delivery costs will be deducted from your refund, along with the collection charges made to us by the courier.
Although our standard delivery only covers mainland UK, we can deliver to a mainland port or forwarding agent for you to arrange your own onward shipping. Drop our team an email at firstname.lastname@example.org to discuss your requirements.
A U-value measures heat loss, and is expressed in W/m²K. The higher the U-value, the more heat is lost through the unit; the lower the U-value, the more is retained. UK building regulations demand a benchmark performance of 1.8W/m²K to which all of our products comply, with some actually exceeding requirements to provide even greater insulation for your home.
Our factory applied finishes will last around 2 years before needing further treatment. This is a considerable amount of time for an external finish. This is of course subject to environmental conditions, such as how much sun the door set is exposed to. If, for instance, the set is south facing, it might need a new coat sooner than the same product installed in a north facing location.
Please see our policy here for detailed information regarding returns.
We include 5 working day delivery to all mainland UK addresses in our prices. For further details, and information regarding non-mainland locations, please see our delivery policy here.
While we do not recommend particular brands or products to treat your doors, there are specific types of finish that are far superior to the others. To qualify for the stated guarantee of your product, you must fully finish all timber components before any installation using a high build paint or stain suitable, depending on your product, for external or internal joinery. This will not only provide a long lasting finish, but also the best possible protection for your doors. Varnishes, oils and waxes do not adequately prevent potential damage from sun exposure or water ingress, and use of these will invalidate any product guarantee. Please contact us directly if you require further advice on finishing your product.
Yes they do, and they vary depending on the product. Each item’s specific guarantee is displayed within its list of features on the product page.
Our Terms and Conditions govern the use of our website and orders that are processed through it. You can find them in full here.
We accept transactions from PayPal accounts and all major credit and debit cards via our Stripe and PayPal secure payment gateways.
A CE marking signifies that an item meets EU health and safety standards. It proves that the goods satisfy the legal requirements for them to be sold within the EU. All of our products are CE compliant.
Picking the correct external doors could be among the most important design decision you make for your home. These are the only doors glimpsed by the wider world, and your only chance to hint at any design brilliance hidden inside.