We've put together this FAQ section to answer the common questions regarding our products. If you still can't find the answer you need then please give us a call directly.
Do you offer international shipping?
Although our free delivery only covers mainland UK, we are more than happy to organise shipping to ROI and mainland Europe. Give our team a call on 020 3744 0704 to discuss your requirements.
How long will the finish on a fully finished product last before requiring a new coat?
Our factory applied finishes will last around 2 years before needing further treatment. This is a considerable amount of time for an external finish. This is of course subject to environmental conditions, such as how much sun the door set is exposed to. If, for instance, the set is south facing, it might need a new coat sooner than the same product installed in a north facing location.
What is your returns policy?
Please see our policy here for detailed information regarding returns.
What is your delivery policy?
We offer free 5 working day delivery to all mainland UK addresses. For further details, and information regarding non-mainland locations, please see our delivery policy here.
How should I finish an unfinished product?
While we do not recommend particular brands or products to treat your doors, there are specific types of finish that are far superior to the others. To qualify for the stated guarantee of your product, you must fully finish all timber components before any installation using a high build paint or stain suitable, depending on your product, for external or internal joinery. This will not only provide a long lasting finish, but also the best possible protection for your doors. Varnishes, oils and waxes do not adequately prevent potential damage from sun exposure or water ingress, and use of these will invalidate any product guarantee. Please contact us directly if you require further advice on finishing your product.
Do your doors come with any guarantees?
Yes they do, and they vary depending on the product. Each item’s specific guarantee is displayed within its list of features on the product page.
What are your Terms and Conditions?
Our Terms and Conditions govern the use of our website and orders that are processed through it. You can find them in full here.
What type of payments do you accept?
We accept transactions from PayPal accounts and all major credit and debit cards via our SagePay secure payment gateway.
What is CE Compliance?
A CE marking signifies that an item meets EU health and safety standards. It proves that the goods satisfy the legal requirements for them to be sold within the EU. All of our products are CE compliant.
What is a U Value?
A U-value measures heat loss, and is expressed in W/m²K. The higher the U-value, the more heat is lost through the unit; the lower the U-value, the more is retained. UK building regulations demand a benchmark performance of 1.8W/m²K to which all of our products comply, with some actually exceeding requirements to provide even greater insulation for your home.