Delivery & Returns
1.1 This policy contains details of the delivery methods, periods and charges that apply to orders for our products made through our website.
1.2 This policy does not create legally enforceable rights and obligations; it merely indicates our usual practice in relation to the delivery of products.
2. Delivery cost
2.1 We include 5 working day delivery to all mainland UK addresses in our displayed prices for stock items.
2.2 We include delivery to all mainland UK addresses in our displayed prices for made to order items, with the lead time as advertised on each product.
2.3 If you require delivery to a non-mainland UK address, please contact us regarding additional delivery charges.
3. Geographical limitations
3.1 We will deliver to the following countries and territories: England, Scotland and Wales.
4. Delivery methods and periods
4.1 The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:
(a) if your delivery address is on the United Kingdom mainland and your order a stock item, you will qualify for the 5 working day delivery; and
(b) if your delivery address is on the United Kingdom mainland and your order a made to order item, your order will be delivered within the lead time advertised on the product page; and
(c) if your delivery address is not on the United Kingdom mainland, we will inform you of delivery lead time when your order is confirmed.
4.2 If you place your order before 4pm on a working day, these time periods run from the close of business on that day; if you place your order after 4pm on a working day, or on a non-working day, these time periods run from the close of business on the next following working day.
4.3 The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.
5. Delivery charges
5.1 Any additional delivery charges will be confirmed and agreed via phone or email prior to confirmation of order.
5.2 Applicable delivery charges will depend upon regions outside of our free delivery area.
6. Delivery tracking
6.1 We do not offer online delivery tracking. If you require an update on your order, please contact us via one of the methods on our Contact Page.
7. Receipt and signature
7.1 All deliveries must be received in person at the delivery address, and a signature must be provided.
8. Additional deliveries
8.1 If an initial delivery attempt is unsuccessful, our delivery service provider will make at least 1 more attempt to deliver the products in your order.
8.2 Delivery attempts beyond the first may incurr additional charges.
9.1 If your products remain undelivered despite our delivery service provider making at least 1 more attempt to deliver them, the delivery service provider will provide information on how you collect your products.
10. Delivery problems
10.1 If you experience any problems with a delivery, please contact us using the contact details that we publish on our website.
10.2 If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was included in the product price).
10.3 An indicative list of the situations where a failure to deliver will be your fault is set out below:
(a) you provided the wrong address for delivery;
(b) there is a mistake in the address for delivery that was provided;
(c) the address for delivery is not reasonably accessible;
(d) the address for delivery cannot safely be accessed;
(e) if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or
(f) if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.
1.1 We understand that from time to time you may wish to return a product to us.
1.2 We have created this policy to enable you to return products to us in appropriate circumstances.
1.3 This policy shall apply to all of our customers, irrespective of their geographical location.
1.4 This document does not affect any statutory rights you may have as a consumer (such as rights under the Sale of Goods Act 1979 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013).
2.1 If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:
(a) the product was a stock item. We cannot accept returns for made to order products;
(b) we receive the returned product within 30 days following the date of delivery of the product to you;
(c) the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
(d) you comply with the procedure set out in this policy in relation to the return of the product; and
(e) none of the exclusions set out in this policy apply.
3. Returns procedure
3.1 In order to take advantage of your rights under this policy, you must contact us as soon as possible to arrange the return of the item.
3.2 You will be responsible for paying postage costs associated with returns under this policy.
4.1 We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.
4.2 We will not refund to you the original delivery charges relating to the returned product.
4.3 We will not refund to you any costs you incur in returning the product to us.
4.4 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
4.5 We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we receive your returned product.
5. Improper returns
5.1 If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:
(a) we will not refund the purchase price or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.